Frequently Asked Questions
How do I know what skin type I have?
Usually you have either dry, normal or oily skin. In general dry skin tends to be thinner, pores are smaller, and skin appears to be smoother. Dry skin can appear more red or flakey. Normal skin has no severe sensitivity, barely visible pores and a radiant complexion. Oily skin, on the other hand, has much larger pores and is thicker. This provides extra padding or cushion to the skin, which could appear as being shiny or greasy during the day.
If you have dry or normal skin we recommend that you choose the moisturizing facial cream or the "dry skin-version" for subscription. If you have oily skin we recommend you to choose the mattifying facial cream or the "oily skin-version" for subscription.
How often should I use skincare products?
We recommend that you use the products twice a day: morning and evening.
In which order or sequence should I use the products?
For optimal results, the products should be used in the order of: cleanser, toner, moisturizer, eye gel, and facial mist.
How much product should I use when applying the skincare?
We recommend that you use two or three pumps of our cream products, for example the facial creams. When it comes to the cleanser you should use three to four pumps.
How long does the products last?
The products last around three months, if you use the recommended amount of products twice a day. All of the products have a validation time of 36 months.
Are the products vegan?
Yes, all of our products are vegan. Bigelius Skincare only contains high-quality ingredients and natural antioxidants. All of the products are developed by a team of well experienced dermatologists and produced in Sweden.
What does anti-pollution mean?
Since it seems pollution is not going away for a long time to come, we have chosen to include the patented ingredient Pollustop in our products. Created to form a film on the skin's surface, it's an anionic polysaccharide of high molecular weight, obtained by biotechnology. It increases the skin’s protection by creating a shield, stopping the penetration of pollutants and reducing the induced damages. This barrier limits the skin’s extracellular and intracellular induced damages, including oxidative stress, inflammation, cellular and mitochondrial toxicity. You can read more about why we need skincare with anti-pollution agents here.
What active ingredients are in the products?
Biosaccharide Gum-4, Butylene Glycol, Niacinamid, Tripeptide, Sodium PCA, Botanic Glycerin, Saccharide-Isomerate, Cinnamon Bark and Zingiber Officinale Root and Silica. You can read more about our ingrediens and their purpose on our ingredients page.
Where can I buy the products?
You can purchase our products exclusively here on our website.
Free shipping?
For orders of $ 150 and over, shipping is free of charge. For orders under $150, a shipping fee of $15 will be charged.
How is my order delivered?
All orders are shipped anywhere across Canada from our warehouse in Ottawa, Ontario by UPS or Federal Express, with next-day or two-day delivery times.
Can I track my order?
You can track your order via the UPS or Fedex websites. After your purchase, you will be emailed a UPS or Fedex tracking number for your order.
Can I return my order?
In order to receive instructions on returning your product and obtaining a refund, you need to send an email to sales.bigeliuscanada@outlook.com, with the subject of “Returns”.
What payment options are available?
You can make your payment using a credit card. We accept VISA, MasterCard, and American Express. You can also pay with Google or Apple Pay for direct payment.
How do I create an account?
You create an account under the meny tab "my account". You add your e-mail adress and choose a password and then you're good to go.
How do I unsubscribe from the newsletter?
If you don't want to receive e-mails from us you can click at the unsubscribe link in the bottom of the e-mail.